Mark Harvey Cleaning FAQ's


Will my carpets shrink?
 Carpets shrink due to overwetting. Our powerful machines extract nearly all the water, leaving your carpet only slightly damp.
How soon can I use the rooms?
 The carpets will normally be dry enough to use in five hours but it is safe to walk on them without shoes before then.
What hours do you work?
 We normally work from 8:30 am. to 5:30 p.m. on week days but we can start earlier if you need to go to work.
What areas do you work in?
 We are mainly working in Kensington and Chelsea, Westminster and Wandsworth but we do go to all of central London, between Highgate in the North, Streatham in the South, Dulwich in the East and Chiswick in the West. We will go out of London for larger jobs.
What do we need to do before you come?
 We move the main furniture but we ask you to pick up anything on the floor or under beds, toys, books etc. and remove breakables from tables.
What do we need to do when you leave?
 Upholstery cleaning causes little or no disturbance. After carpets have been cleaned leave windows open and the heating on in winter to aid drying.
What is "dry" carpet cleaning?
 Dry carpet cleaning is a method of cleaning that rubs a powder containing solvents and detergents into the carpets and then vaccums it off. It is a more superficial clean than steam cleaning and is less effective in removing stains. It is useful for cleaning carpets, like viscose carpets that cannot be wet cleaned and "natural" floor coverings like coir, seagrass and sisal. Also used in commercial situations where carpets have to be dry immediately.
What chemicals do you use, are they harmful?
 Steam cleaning is done using a specially formulated detergent, similar to any washing detergent. They are Wool Safe products. We will use very small amounts of other products like solvents to remove individual stains but these are extracted from the carpet by the cleaning process
Can seagrass, coir and sisal carpets be cleaned?
 We can clean them using the dry cleaning process but any water based stains are unlikely to come out